Payment & delivery
Payment
During the order process, you can choose from the following options:
- Advance payment
- PayPal
- ApplePay
- Credit card
Advance payment
If you choose "Advance Payment" when placing your order, we will send you our bank details by email.
PayPal
After completing your order, you will be redirected to the PayPal website, where you can make the payment. We receive notification of your payment without delay.
ApplePay
Apple Pay is available for shopping on Apple devices and online in the Safari browser. Before using Apple Pay, you need to activate it in your Apple account (Wallet App) and on your device. You can make a purchase with Apple Pay by selecting "ApplePay" as the payment method at the checkout and then confirming the payment on your Apple device.
Credit card
During the order process, you will enter your credit card details into the form and won't need to worry about anything else. We will charge the amount to your credit card and ship the goods directly to you. There are no delays due to bank processing times in this case. We accept Mastercard, Visa, and American Express.
Delivery
Shipping costs for Germany
Shipping costs within Germany are EUR 6.90 for Hermes and dpd and EUR 7.90 for DHL and will be specified and displayed during the purchase process. Orders with a total value of EUR 100.00 or more qualify for free shipping.
Shipping Costs within the EU (Outside Germany)
Shipping costs outside Germany but within the EU are a flat rate of EUR 16.90 and will be specified and displayed during the purchase process. This shipping option covers the following countries: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, and Cyprus.
Shipping Costs for Switzerland and Liechtenstein
Shipping costs for shipments to Switzerland or Liechtenstein are a flat rate of EUR 29.90 and will be specified and displayed during the purchase process. For shipments to Switzerland and Liechtenstein, additional customs fees may apply, which are not included in the shipping costs.
IMPORTANT: If you wish to have your order shipped to a country not listed here, please feel free to contact us at info@goldenbonsai.de. We will gladly assess whether and at what cost we can send the goods to you.
Shipping conditions
Our shipments are collected by our shipping service providers every working day at 4:00 PM. If you place your order in our online shop by 12:00 PM on a working day, we will hand over your order to our shipping service providers on the same working day. If you order after 12:00 PM, we will hand over your order to our shipping service providers at 4:00 PM on the following working day.